Frequently Asked Question

How can I get started?

Sign up by creating a new TrueHyre account using your email address and fill up the details. Agree to the terms and conditions and click to register.

What kind of work can I get done?

Any kind of work related to IT Industry.

How can I get my work done?

After signing up, a program manager will be aligned to you with whom you can discuss your requirements. The PM will do all the work ranging from requirement analysis, planning, management, and final delivery. You don’t have to check up on teams to get the status. It’s simple, easy, and quick.

How would TrueHyre help me in easing my work?

  • With TrueHyre, you can get your work done with no hassles and apprehensions.
  • A program manager will be assigned to you, who will wholly manage the whole project from Requirement Analysis to Project Planning and Project Delivery for you.
  • There is no need to find developers for your project as the PM will take care of it.
  • Quality work will be delivered before you make the final payment.

What happens after the PM is assigned?

At the moment when the PM will be assigned, he/she will analyze the SRS/ requirement shared by the Client. After the complete analysis of the requirement, the program manager will get in contact with the client and will share the milestone/timeline of the project.

In what way will a PM help me out?

The PM takes care of execution and completion of the project, giving you blithe experience of hiring.

How to track the work done on my project?

Timesheet would be maintained for the work done by the team, on the tasks in the project plan. The project plan will be divided into modules, tasks, and subtasks. You will have the online timesheet available to have a look at any time.

How will I come to know about my project completion?

You would be given a message from the program manager assigned to you about the completion of your task or the project. And also will provide you the timesheet into your account where you can see the completion of your project/task.

Does posting a project costs anything?

No. there is no cost involved in posting your project. The task starts only when you are provided with the program manager for your particular project.

Is there any negotiation possible?

Fixed price gives you the freedom from negotiating and setting up a price. PM helps you attain freedom from bragging behind the team to get the work done within the timeline.

Is there any agreement?

No. there is no agreement.

Do you have any freelancer registered to TrueHyre?

We do not allow any freelancer to register to TrueHyre, giving you confidence that the team working on the project, does not abruptly leave.

Is the website secure for online payments?

Yes, the website is completely secure for online payment and we are getting payment paid PayPal.

What is the refund policy?

Truehyre will evaluate the work done and will decide it accordingly.

What happens if I’m not satisfied with the services?

You can share your issues with the Truehyre admin and Truehyre will take the proper measures to resolve the issue by assigning the New PM/Resource. If still not satisfied, he/she can withdraw anytime.

Where are your experts located?

Currently, we have experts in over 100 countries, most being located in the Americas and Europe.

What all payment methods are supported?

We currently accept all major credit cards, debit cards, and PayPal.

Why can’t I sign in?

If you're having trouble signing in to your TrueHyre account, there could be a few different reasons for that – like you can't remember your password.

Here are some suggestions to help you get back into your account as quickly as possible. First, try the easiest options:
  • If you remember your password but it isn’t working, make sure that Caps Lock is turned off and that your email address is spelled correctly.
  • Clear your browser history, or try signing in to your account from a different internet browser.
  • If these don't help get you back into your account, try resetting your password or see if one of the other scenarios applies to you and give them a try.

How do I report for a suspicious project task?

You report the suspicious activity on your project by sending an e-mail or raising a ticket.

What are the Customer Support hours of operation?

24*7 according to the client time zone and time availability.

Have any other questions?

Please check our support site or feel free to email us and we’ll get back to you as soon as possible.

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Welcome on TrueHyre! How can we help you? 1/9/2018 10:29:36 AM

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